Quality

At Owen Industries, we focus first on quality and then on volume, maintaining a rigorous quality control program that touches all aspects of operations. This program includes a corporate level Quality Assurance Manager and divisional Quality Team members who are empowered to stop production to evaluate a quality concern. We also maintain a full range of state-of-the-art inspection equipment with applicable calibration procedures.

Every product we manufacture is checked throughout the production process to ensure each part meets your specifications. All quality control findings are documented and results are reported to production operators and managers alike. This commitment to quality has earned us the following:

  • ISO 9001: 2008
  • NQA-1-Compliant (Nuclear)
  • 10 CFR 50 Appendix B-Compliant (Nuclear)
  • IAS Approved Fabricator (and City of LA)
  • AISC Certified Fabricator (all listings)
  • AISC Fracture Critical Endorsement
  • AISC Sophisticated Paint Endorsement
  • Division II Canadian Weld Bureau

Continuous Quality Improvement

Owen Industries has decades long commitment to Continuous Quality Improvement (CQI) that focuses on the constant evaluation and improvement of customer valued processes for efficiency, effectiveness and flexibility. Our quality reporting system is statistically designed using CQI techniques to capture key operating data ranging from an extensive list of non conformance incidents, parts per million analyses, cost of quality calculations and on-time delivery performance. Each year, the company sets operating goals as part of its strategic business planning process using the CQI reports as a feedback mechanism to access performance for managers and production workers alike.

Six Sigma

Owen Industries recently adopted Six Sigma primarily as a structured method of change management. Six Sigma relies on a team based decision making process to conduct the analysis and to make practical recommendations for improvements. The process utilizes many of the same statistical data gathering techniques used within the company’s CQI program to define variability in manufacturing and business processes.

Six Sigma’s contribution to the CQI process:

  • Focus on achieving measurable and quantifiable financial returns 

  • Emphasis on strong and passionate management leadership and support 

  • Specialized process training for team members to conduct change management 

  • Commitment to making decisions on the basis of verifiable data, rather than assumptions

Uniquely, Six Sigma provides a platform to conduct customer involved process improvement initiatives. Our trained Six Sigma team members welcome the opportunity to participate in customer based Six Sigma programs to evaluate and improve shared processes and products.