Customer Service

At Owen Industries, we take great pride in relationships. In fact, countless customers have been with us for decades. By combining dedicated employees, many who have more than 20 years of experience, with technologically advanced systems, we are able to provide the finest service available. It is this knowledge and dedication that keeps our customers returning year after year.

Sophisticated Information Systems

Owen Industries operates SAP® R/3® Enterprise software with integrated customer support, production, distribution and QC functionality. In real time, while we’re on the phone with the customer, we can check inventory, verify processing and coordinate shipping schedules, streamlining the entire order from production to delivery. Alternatively, Owen Industries supports several robust, internet-based software applications to provide fully automated EDI and Kanban Programs to our manufacturing customers.

Quality is Part of Every Order

Our Quality Improvement and Six Sigma initiatives continuously measure key operating components that impact customer operations including on-time delivery, cost of quality and parts per million compliance, both for customers and internal goal setting. This process is based on a fundamental, company-wide commitment to “do it right” the first time.